At That's Sew Kiwi, we prioritise customer satisfaction. To ensure that you are fully informed about our returns policy, we would like to clarify a few important points. As our products are personalised and tailored to your specifications, we do not accept returns unless the items are faulty or incorrectly made. This means that once you have approved your design proofs, we move forward with production, making each piece unique to your order. Before we proceed, we will send you visual proofs of your design for your review. This step is crucial in confirming that all details meet your expectations and are correct. It is our goal to ensure you are completely satisfied with your order before it goes into production. Should you receive a faulty item or something that does not match your approved proof, we will gladly correct the issue. Please contact our customer service team immediately so that we can assist you in rectifying the matter promptly.